Refund Policy

A legal disclaimer

Thanks for purchasing at Colorful Palette Shop. We sincerely appreciate the opportunity to serve you. however, if you are unsatisfied with your purchase or have any queries, we are here to help you with that.

Refund Criteria

(a) An item purchased must be returned at the customer's discretion within 7 calendar day(s) from the date of the purchase.

(b) All returned items must be unused and in the same condition as the were at the time of purchase. Tampered items will not be accepted and, thus, must be refrained from being returned.

(d) When returning a purchased item, the original receipt of the purchase transaction must be provided along with the item.

(e) Products such as customizable items are not eligible for the Return Policy.

Refund and Shipping Terms

(a) Upon the successful return of the product, Colorful Palette Shop shall notify of the refund status after scrutiny.

(b) The customer is responsible for the shipping cost, which is not covered by the Refund Policy and will not be reimbursed by the Company.

(c) However, if Colorful Palette Shop makes a delivery mistake or error, all charges, including the total cost of purchase and shipping charges, will be refunded to customer within 7 days(s) of notice of the issue.

(d) A refund shall only be expected upon the condition of the item returned.

(e) The refunded amount shall be credited to the customer's registered account within 7 calendar day(s) of reporting the issue.

If you have any further doubts or queries, please contact us at Kim@colorfulpaletteshop.com. We look forward to the continued opportunity to provide you with our exceptional services.